Terms of service

 

Last Updated: 13 March 2026

Welcome to Grenaura. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. Overview

This website is operated by Grenaura. Throughout the site, the terms “we”, “us”, and “our” refer to Grenaura. By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, and contributors of content.

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

  • You are at least the age of majority in your country of residence.
  • You will not use our products for any illegal or unauthorized purpose.
  • You will not violate any laws in your jurisdiction while using our services.

A breach or violation of any Terms may result in termination of your services.

3. Products and Services

We strive to ensure that all product descriptions, images, and pricing are accurate. However, we cannot guarantee that:

  • Product descriptions or other content are completely error-free.
  • Colours displayed on your screen will exactly match the product.

All products are subject to availability, and we reserve the right to discontinue products at any time without notice.

4. Natural Skincare Disclaimer

Our products are formulated with natural and carefully selected ingredients. However:

  • Individual skin reactions may vary.
  • Customers are encouraged to perform a patch test before using any new skincare product.
  • Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have specific skin conditions, allergies, or medical concerns, please consult a qualified healthcare professional before use.

5. Pricing and Payment

All prices displayed on the website are listed in GBP and may include applicable taxes where required.

We reserve the right to:

  • Change prices without prior notice.
  • Correct pricing errors that may occur on the website.

Payments are securely processed through trusted third-party payment providers.

6. Orders and Acceptance

Once you place an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance.

We reserve the right to:

  • Refuse or cancel orders at our discretion.
  • Limit quantities purchased per person, household, or order.

7. Shipping and Delivery

We aim to dispatch orders within the timeframe indicated on our website. However, delivery times may vary due to:

  • Courier delays
  • Customs processing
  • External circumstances beyond our control

Grenaura is not responsible for delays once orders have been handed to the shipping carrier.

8. Returns and Refunds

Please refer to our Refund & Returns Policy page for full details on eligibility and procedures for returns.

For hygiene and safety reasons, certain skincare products may not be eligible for return once opened.

9. Intellectual Property

All content on this website, including but not limited to:

  • logos
  • product names
  • images
  • text
  • branding

is the property of Grenaura and is protected by intellectual property laws.

You may not reproduce, copy, or distribute any content without written permission.

10. User Comments and Feedback

If you submit comments, suggestions, or reviews to us, you agree that we may:

  • edit
  • copy
  • publish
  • distribute

such content without restriction.

You agree that your comments will not violate the rights of any third party.

11. Limitation of Liability

To the fullest extent permitted by law, Grenaura shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products or website.

12. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

13. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date.

Continued use of the website constitutes acceptance of those changes.

14. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

15. Contact Information

For questions regarding these Terms of Service, please contact:

Grenaura
Email: info@grenaura.co.uk