Refund policy

Returns & Refunds Policy

At Grenaura, we take great care to ensure our products reach you in perfect condition. Due to the nature of our products, we have a limited returns policy as outlined below.

Returns Eligibility

We only accept returns in the following circumstances:

• The item received is damaged, or
• The item received is faulty or defective

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Change of mind
• Incorrect items ordered by the customer
• Items that have been opened, used, or tampered with (unless faulty)

Reporting a Damaged or Faulty Item

If you receive a damaged or faulty item, please contact us at info@grenaura.co.uk within 48 hours of receiving your order. When contacting us, please include:

• Your order number
• A brief description of the issue
• Clear photos of the damaged or faulty item (and packaging, if applicable)
• This information helps us assess the issue quickly and efficiently.

Resolution

Once we receive and review your request, we will get back to you within 10 working days. If your claim is approved, we will offer one of the following, depending on availability and circumstances:

• A replacement item, or
• A refund to your original payment method

Shipping Costs

• If the return is due to a damaged or faulty item, any applicable return shipping costs will be covered by us.
• We are not responsible for delays or damages caused by third-party carriers once the item has been successfully delivered.

Contact Us

If you have any questions about this policy or need assistance, please contact us at: info@grenaura.co.uk