Shipping policy

Shipping Policy — Grenuara

At Grenuara, we aim to deliver your skincare essentials safely, reliably, and efficiently within the United Kingdom.

Shipping Destinations

We currently ship only within the United Kingdom.

Shipping Options & Delivery Times

We offer the following delivery options at checkout:

Standard Shipping - Estimated delivery: 6–9 working days (cost calculated at checkout)

Express Shipping - Estimated delivery: up to 3 working days (cost calculated at checkout)

Large Orders

Orders containing more than 20 items may require additional handling time and, as a result, delivery may take slightly longer than the estimated timeframes shown above.

Shipping charges may vary for larger orders and will be shown at checkout.

Shipping Charges & VAT

Shipping costs are clearly displayed at checkout.

Shipping charges may vary for larger or multiple-item orders and will be shown at checkout.

All applicable taxes are included in the prices shown.

There are no additional fees or duties for UK orders.

Order Dispatch & Tracking

Orders are dispatched as quickly as possible. - Once your order is on its way, you will receive a shipping confirmation email. - Tracking information will be provided where available.

If you haven’t received a dispatch confirmation within a few working days, please contact us and we’ll be happy to assist.

Delays & Exceptions

While we work with trusted delivery partners, occasional delays may occur due to factors outside our control, including: - Adverse weather - Public holidays - Carrier disruptions

If your delivery is significantly delayed, please contact our support team and we will investigate promptly.

Customer Support

If you have any questions about shipping or your order, please contact us at info@grenaura.co.uk. Response time is within 24–48 working hours, Monday to Friday.